• Personal computer service for hardware and software.
• Setting up, hardening, installing and update new software version required for work.
• Maintain computer hardware and software.
• Provide advice and solutions to resolve.
• Summary issues report.

• Experienced as a IT Service / IT Support with 2+ years experience.

Device Management:

• Experience with Windows, macOS, and mobile device administration (MDM).
• Experience with OS deployment, OS hardening, imaging, and patch management.
• Experience for endpoint management tools (e.g., Microsoft Intune, SCCM (ConfigMgr), Jamf, or VMware Workspace ONE).
• Experience with VPN, remote access tools.

Application Management:

• Software packaging, deployment, and updates.
• Managing enterprise productivity suites (e.g., Microsoft 365, Google Workspace).
• Troubleshooting desktop and application issues.

Security & Compliance:

• Endpoint security configuration (antivirus, encryption, DLP, MFA, etc.).
• Policy management and hardening (Group Policy Objects, compliance baselines).
• Knowledge of data protection standards (ISO 27001, GDPR, etc.).

Soft Skills & Core Competencies:

• Excellent customer service and communication skills.
• Analytical thinking and problem-solving abilities.
• Ability to document and follow technical procedures.
• Time management and prioritization under service-level agreements (SLAs).
• Teamwork and collaboration with infrastructure, security, and application teams.
• Continuous learning mindset to keep up with evolving end-user technologies.